Contact Our Online Home Security Store
Contact Us
The Home Security Superstore
11490 Maxwell Road
Alpharetta, GA 30009
Office Hours: M-F, 9-5 EST
Atlanta Area: 1-800-616-5305
Email: Support@thehomesecuritysuperstore.com
Customer Service
Welcome to The Home Security Superstore's online help desk! For answers to many commonly asked questions about our site, click on any of the subjects below.
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First Time User?
Get an overview of what we are all about.
Privacy and Security
It's important. Get the details.
Terms & Conditions
Payment methods and indemnity agreement.
90 Day Return Policy / Warranty
Best return policy and warranty.
Shipping
How, when, how much, where.
Technical Support
Lifetime product technical support.
Frequently Asked Questions
State laws on self-defense products.
First Time User
The Home Security Superstore is a Georgia corporation that owns and operates various e-commerce shopping sites. The Home Security Superstore's goal is to offer our customers unique products, of the highest quality, at the best price! We succeed due to our superior manufacturing relationships and our sincere commitment in making our customers happy. If we wouldn't be proud to own it, we won't sell it. Quality products + low prices + excellent service = great value, and that's what we're all about.
How do I make a purchase?
When you see an item you want, click on the green "Add to Shopping Cart" button to put it in your Shopping Cart. You can then continue shopping or proceed to pay for your item and Checkout. Remember, an item isn't yours until you pay for it at Checkout.
Is it safe to use my credit card over the Internet?
Our customers are our number one priority. We go to great lengths to protect you and your personal information. Our credit card processing system is SSL Authenticated and secure. We do not sell our customers information to anyone, ever.
Can I order by Phone?
Yes. Although we provide guaranteed order security online, if you prefer to place your order by phone, call our Customer Service team at 1-800-616-5305. Customer Service is available Monday through Friday from 9:00AM to 5:00PM EST.
BACK TO TOPTerms & Conditions
What forms of payment do you accept?
We accept the following types of payment:
- Visa
- MasterCard
- Discover
- American Express
- Personal Check (held for 20 business days prior to shipment)
- Money Order (held for 20 business days prior to shipment)
- Purchase Orders
How to submit a Purchase Order
We extend Net 30 day terms to institutions submitting a Purchase Order. Simply select Purchase Order during Checkout, and email your order receipt with your Purchase Order to Sales@thehomesecuritysuperstore.com.
Customer Purchase Agreement
By processing your pending order through the utilization of a credit card, money order, or personal check, YOU AGREE THAT YOU HAVE ENTERED INTO A LEGAL AND ENFORCEABLE ONLINE CONTRACT WITH THE HOME SECURITY SUPERSTORE, AND ACCEPT THE TERMS AND CONDITIONS AS STATED IN THIS "CONDITIONS OF USE AND SALE" TO GOVERN YOUR PENDING TRANSACTION WITH THE HOME SECURITY SUPERSTORE.
DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
The Home Security Superstore is not responsible for any physical harm or damage from the use or misuse of any of our products.
By purchasing any product from us you understand that The Home Security Superstore does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability.
By purchasing any product from The Home Security Superstore, the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless The Home Security Superstore for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations.
Please check local laws before ordering any of our products.
BACK TO TOPPrivacy and Security
Is my personal information private and secure?
Absolutely. We want you to have a great time shopping and finding something you love for a great value. Nothing more. Your information is safe with us.
How do you protect my information?
The Home Security Superstore is committed to protecting the information we receive from you. We follow the best technical and management practices to help protect the confidentiality, security and integrity of our systems, and are fully PCI Compliant. While no computer system is completely secure, we believe the measures implemented by our web site reduces the likelihood of security problems to a level appropriate to the type of data involved. Our site encrypts your credit card number and other personal information using state-of-the-art extended validation secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees who need access to your information in order to perform their duties are allowed such access. Finally, our systems use firewalls, anti-virus protection, and vulnerability scanning to unauthorized access to our systems.
BACK TO TOP90 Day Return Policy / Warranty
Do you accept Returns?
YES. Our number one goal is to make you a happy returning customer! Feel free to return any item that you are not thrilled to own. To return an item, please call us at 1-800-616-5305 to secure a Return Authorization (RA) number or following the link here.
All RA requests must be made within 30 days post item delivery.
Returns made within 30 days, post item delivery, can receive a refund to their original form of payment. All other returns outside of 30 days, but within 90 may receive store credit or can request an exchange.
Before a credit is issued, the item must be returned and received by us.
We do not refund shipping costs, or refund the cost of your return shipping.
If your item is received in brand new working condition and has not been used, we will refund 100% of your item cost.
Items returned in used condition or with packaging that cannot be resealed are subject to a 30% restocking fee. All returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.
The following product categories are subject to a 30% restocking fee, no exceptions.
(Unfortunately, some buyers purchase these items with the intent of returning them after they gain the usefulness these products provide)
- Taser Brand Products
- PepperBall Launchers
- Byrna Launchers
- Metal Detectors
- Security Cameras
- Spy Cameras
- Spy Camera Detectors
- GPS Trackers
- Bug Detectors
- Voice Recorders
- Data Recovery
- Cell Phone Monitoring
- Listening Devices
In the event you are returning one of the items above, in order to qualify for us refunding 70% of your purchase price, the returned product must have its original box and ALL components. In the event your item is returned with damaged components, missing components, or does not include the original box, we will not process your refund.
My item was damaged by the shipping carrier, how do I get it replaced?
All shipping damage and breakage must be reported to us within 7 days of receipt as claims must be made with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please contact us at 1-800-616-5305 to report any merchandise damaged by shipping carrier.
I received a defective item, how do I get it replaced?
We stand behind each and every product. In the unlikely event that you receive a defective item, please contact us to request a replacement. All replacement requests must be made by emailing us at Support@thehomesecuritysuperstore.com or calling us at 1-800-616-5305 to secure a Return Authorization number (RA). Replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.
I received a defective item that I no longer want, how do I return it for a refund?
If you receive a defective item that you want to return and not have us replace, we will refund you 100% of your item cost. All defective item returns for credit must be made by emailing us at Support@thehomesecuritysuperstore.com or calling us at 1-800-616-5305 to secure a Return Authorization number (RA). Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.
Is there a warranty?
The Home Security Superstore offers a limited warranty on all products.
Some products have manufacturer's warranties that are much longer. Products with expiration dates, like pepper spray, have a warranty that is governed by the expiration date.
Unless otherwise specified on our product details page, The Home Security Superstore will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to The Home Security Superstore for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by The Home Security Superstore or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than The Home Security Superstore, or damage that is attributable to acts of God.
Limits and Exclusions
There are no express warranties except as listed above.
THE HOME SECURITY SUPERSTORE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Batteries, pepper spray and other disposable items are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at 1-800-616-5305 .
Shipping
Our online home security store offers free shipping for all orders over $25!
Shipping Information
Free shipping for all orders over $25! $3.99 shipping for all orders under $25.
ALL orders received before 4PM M-F, Eastern Standard Time are shipped that day at no extra cost to you. Orders received after 4PM will be shipped the next business day. Please allow 2-9 business days for delivery.
FOR ALL RETURNS please see our Return Policy.
Commonly asked questions
How will you ship my order and when will it arrive?
Delivery is made by FedEx, UPS, DHL, or USPS and is determined at shipment to meet the estimate displayed during checkout. Delivery estimates are calculated during checkout, but most arrive within 2-9 business days depending on where you are located in relation to our location in Atlanta, GA.
How will I know my package shipped?
After we ship your order from our warehouse, we will send a shipping confirmation email. Please note: if your order includes several items, they may ship separately and at different times. We will communicate this with you and send shipping confirmation email(s) after all packages have shipped.
How is my shipment order processed?
Orders are shipped within 24 hours of payment.
Can I track my package?
YES. We ship via UPS, FedEx or United States Postal Service (USPS). The carrier we choose depends on your location and the weight of the item being shipped. We reserve the right to choose the delivery carrier. All packages shipped include a tracking number including a delivery confirmation number for USPS.
Do you ship to Puerto Rico, Guam, or Military APO?
We DO ship to Puerto Rico, but we do not service Guam or Military APOs currently due to shipping costs and damage issues. We are confident that we will find a solution that will enable us to service these areas in the future.
Do you ship outside the United States?
NO. Currently, we only ship to the 50 states of America and Puerto Rico. We do not service other areas due to high shipping costs, fraud, and damage issues.
I live in Atlanta. Can I pick up my item?
NO. We do not currently have a local retail location and thus do not have local pick-up. No exceptions. We appreciate your understanding.
I'm travelling, can I have this shipped to my hotel or Air BNB?
NO. In the past we have experienced significant issues with packages becoming lost, damaged, or stolen when being delivered to hotels, hostels, and Air BNBs. Due to this we have a blanket policy to deny orders that would be shipped to hotels, extended stay or otherwise.
Technical Support
What is the Lifetime Technical Support?
We have been servicing our customers since 2003. If at any time you have a problem with an item you purchased from us, simply call us at 1-800-616-5305 for prompt attention.
I can't get your site to work properly. Can you help?
In order to better serve you, we appreciate hearing about any problems you experience while visiting our site. Please send an email describing the problem to our Customer Service team at Support@thehomesecuritysuperstore.com. Let us know what web browser software you're using, and what you were trying to do when the problem occurred. We'll have a tech expert on the case as soon as possible.
If you need immediate assistance, please call our Customer Service team at 1-800-616-5305 . Customer Service is available Monday through Friday from 9:00AM to 5:00PM EST.
BACK TO TOPFrequently Asked Questions
Which products are illegal to purchase in my state?
DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: The Home Security Superstore is not responsible for any physical harm or damage from the use or misuse of self-defense weapons including batons, stun batons, pepper sprays, pepper spray knives, knives, knuckle weapons, stun guns, and Tasers purchased from us.
By purchasing a self-defense weapon from us, you understand that The Home Security Superstore does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability.
By purchasing a self-defense weapon from The Home Security Superstore, the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless The Home Security Superstore for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations. Please check your local laws before ordering any self-defense weapon.
California
- Batons
- Knuckle Weapons
- Stun Batons
Hawaii
- Stun Batons
- Stun Guns
- Tasers
Massachusetts
- Pepper Sprays
- Pepper Spray Knives
New York
- Pepper Sprays
- Pepper Spray Knives
Rhode Island
- Stun Batons
- Stun Guns
- Tasers
Washington
- Knuckle Weapons
Is my personal information private and secure?
Absolutely. We want you to have a great time shopping and finding something you love for a great value. Nothing more. Your information is safe with us.
The Home Security Superstore is committed to protecting the information we receive from you. We follow the best technical and management practices to help protect the confidentiality, security and integrity of our systems, and are fully PCI Compliant. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our site encrypts your credit card number and other personal information using state-of-the-art extended validation secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees who need access to your information in order to perform their duties are allowed such access. Finally, our systems use firewalls, anti-virus protection, and vulnerability scanning to unauthorized access to our systems.
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